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AJARA:
Returns &
Exchanges
We
do NOT accept returns on any spa equipment. If any of
the equipment is faulty it may be exchanged for a
new piece of merchandise in satisfactory condition (certain
restrictions apply).
We will gladly accept returns on
skin, hair, and body care products used or unused. If
for some reason you are not satisfied with Ajara products, you
can return any full size products within 20 days from the
date of your invoice for a full refund. Unfortunately
Ajara cannot issue refunds for products that have been depleted by
25% or more.
On any returned item, we do not refund the original
shipping and handling cost for your package. Return
postage is the responsibility of the customer.
We cannot accept items not purchased on our web
site
To return a product,
- call customer service at 414.559.2299 to receive a Return Merchandise Authorization
number (RMA). We cannot accept any returns without this number.
- place it in the original packaging, and
write the return number on the box.
- make a copy of the original invoice,
mark the items you are returning.
- write the reason for the return. It's as easy as
that
Mail your returns to:
Ajara Ayurvedic
Beauty
829 E Clarke St #2R
Milwaukee, WI 53212
Exchanges: If you wish to
exchange an item, call Customer Service (414.559.2299, 9am-5pm
CST)
For damaged goods/wrong goods
sent:
Merchandise to be returned for an
exchange within 20 days from the date of
invoice. Ajara will pay for the return shipping by
sending a UPS call tag. Please call Customer Service
at 1.414.559.2299 to arrange for an exchange.
Shipping
We make every effort to make sure your order goes out quickly,
however we cannot guarantee the day which your order will actually
leave our facility. It generally takes two days from the first
business day that we receive your order. If
you have a question regarding the day your package will be
delivered, or if you require that it is delivered by a certain date
you must contact us to find exactly when
your order will go out. Once your order leaves our facility,
UPS will be responsible for the guarantee date of delivery for your
package. Please note, receiving an email from UPS
does not necessarily mean your order has left our
facility. The tracking details of your package will state if
only "billling information has been received," or if actual pickup
has occured.
Remember: When counting shipping days in
transit, do not count the day the package was picked up. For
example, if your order leaves our facility on a Tuesday, and you
have selected "3 Day Select" shipping, the shipping days in transit
are Wednesday, Thursday, and Friday. Therefore, your
package would arrive on that Friday.
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